FAQ

Find Answers To Your Queries

Are you covered under MSP?

If you are eligible for MSP, you are covered by a subsidy of $23 per session for up to 10 sessions per calendar year (Kinesiology is not included). This is a combination of all Health Practitioners. For example, you may receive 10 physiotherapy treatments with a discount of $23 per session, or 5 Massage Therapy and 5 Physiotherapy sessions. If you think you may have coverage, let us know and we can check the status prior to booking.

Where is your clinic?

We are located in Fraser Heights - Unit 103 - 16033 - 108th Avenue. In the clinic we offer Physiotherapy and Registered Massage Therapy. Our Kinesiology / Active Rehab sessions and Occupational Therapy sessions are community based. This means we come to you!

Do I need a doctor referral?

ICBC - If your accident was less than 12 weeks ago, then no, you do not need a  doctors referral.  25 Physiotherapy, 12 Kinesiology / active Rehab and 12 Registered Massage Therapy visits are covered within the first 12 weeks.  If your accident was greater than 12 weeks ago, then yes, you will need a doctors note.

WorkSafe - No you do not need a doctors note, just an accepted WorkSafe Claim.  At this time we only offer Physiotherapy for WorkSafe.

Private - You do not need a doctors note for Physiotherapy or Registered Massage Therapy treatment.  However if you are planning on using your Extended Benefits, your plan may require a doctors note.  Please check with your Insurer. 

For you to initiate a program with one of our amazing Kinesiologists, yes, we will require a note from your treating doctor indicating that you are ready and recommended to participate in an active rehabilitation program.

How long will I Need to see you for?

We are here to assist you to reach your maximal potential by recommending and implementing services that will benefit you and your recovery from injury. Every individual and injury are unique and so is your rehab program. Once we meet with you and do an assessment, a goal centered plan will be created including timelines.

Do You Offer Direct Billing?

Yes we do!

We offer direct billing to MOST Insurance companies, Including:

Pacific Blue Cross

ManuLife

CAnada LIfe

SunLife

Desjardins

IA Financial

Johnston Group

Chamber of Commerce

Cinup

First Canadian

Group Health - Claim Secure

Manion

Maximum Benefit

Green Shield

Please check with you benefit plan regarding your specific plan policies including coverage, deductibles and if you require a doctors note.

What can I expect during the initial session with my Occupational Therapist or Kinesiologist??

The Kinesiologist or Occupational Therapist will phone you to set up a convenient time and location to meet with you. The meeting will take place in your home or in a convenient community location. You will be asked to sign a confidentiality agreement, which allows us to speak with you, your other rehabilitation professionals and the sponsor (fee payer) of the program.

If your appointment is with a Kinesiologist, you will also be asked to fill out an Activity Readiness Questionnaire and some pain questionnaires. During the initial session, you will be asked the details of your injury, followed by range of motion and strength tests in order to determine your current functional ability. From here, goals are discussed and a program is developed to assist you in achieving your functional goals. All of this information will then be used to recommend and create a program that is appropriate for you.

Please wear comfortable clothing, and closed toed shoes, preferably runners. Please also bring a small towel and water.

If your appointment is with an Occupational Therapist, a detailed history will be taken, and any relevant information pertaining to your injury will be reviewed and discussed. They will discuss with you your injuries, where you are currently at in your recovery and your goals in regards to returning to as much of your pre-injury life as possible. Your OT will work to coordinate any necessary equipment and services that you are eligible for, and will liaise with you, your doctor, your claims adjuster, your lawyer (if re

What do I need to wear to my session with my Kinesiologist?

Please wear loose comfortable clothing, preferably exercise attire. If the program is in a Recreation Centre, running shoes are also required. Please bring a small hand towel and some water as well. If your program is in the pool, please bring a bathing suit and a towel.

How long are the sessions?

Physiotherapy Sessions are typically 30 - 40 minutes, Initials being 45 minutes.

Massage Sessions are the length that you book.  We allow time after your session for cleaning, so this does not take away from your massage time.

Kinesiology Sessions are typically 60 minutes in length, unless otherwise notified.

Occupational Therapy Sessions vary depending on your needs.

How many Kinesiology visits will I need?

Every person and injury is unique. If you are back to work and have resumed most of your pre-injury activities, but just having some lingering pain, 6-8 sessions will likely be recommended. More complex injuries typically require more sessions.

What if I cannot make an appointment?

We require 24 hours notice of a cancellation. If less than this is given, a late cancellation fee may apply.

Why choose Reactive Injury Management??

Reactive Injury Management has been assisting clients regain their functional ability and independence since 2001.

Our Occupational Therapists and Kinesiologists are Community Based, which means we come to you! This makes us your most convenient choice when it comes to your rehabilitation. If you are covered by an insurance policy (example ICBC) there are no user fees. All of our professionals have extensive experience in injury management and are trained at the highest level.

Our Clinic is conveniently located in Fraser Heights.  With easy access from Highway 1, a bus stop close by and plenty of free parking, we are easy to access.